Privacy Policy

Who are we?

This Privacy Policy covers all personal data that is gathered by the Feline Fine Foundation (hereafter ‘FFF’).

Data protection

FFF takes data protection very seriously, and will act as a ‘data controller’ for any personal data that you provide to us. As such, we will ensure that the data you give us is processed in line with our organisation’s data protection policies and in line with your rights under the Data Protection Act 2018 and the EU General Data Protection Regulations.

As you browse our website, get in touch with us, or use our services, we may collect information. This makes providing our services possible, and improves the efficiency of these services and our fundraising communications.

FFF will only use your personal information to administer your account with us and deliver the services and products you have requested from us. We will never exchange or sell your information to another organisation for its own marketing purposes. We know that this is important to you, and want to reassure you that you’re always in control of how we use your personal information in regards to communications and fundraising activities.

We do, however, need to collect and use your personal information for carefully considered and legitimate business purposes, which help ensure we can run FFF efficiently, raise funds effectively, and deliver our charitable animal welfare services. This policy sets out how your personal data will be used, what data we collect, and our legal basis for its use, along with outlining your rights with respect to personal data.

Why are we collecting your personal data?

Your personal information may be used to help us effectively deliver our animal welfare services or to help us raise funds for those services.

We always strive to provide a clear, honest, and transparent approach regarding how and when we may collect and use your personal data. The overview below summarises the different reasons we do this. We may not use your personal information for all of these purposes – it will depend on the nature of our relationship with you, and how you interact with our services, website, and fundraising activities.

The purposes of collecting your personal data

To respond to initial enquiries about FFF’s services.
To assess prospective foster carers.
To place cats in foster home placements.
To advise home adaptations where required.
To provide you with animal welfare advice.
To process your donation,
To provide support or advice, request for literature, forms or publications.
To process all expense claim
To update our records (including details of your cats that are registered with us)

We rely upon the following laws to process your personal data:

Article 6(1) – UK General Data Protection Regulation
Article 9 – UK General Data Protection Regulation

What personal data do we collect?

Information you give us - personal information you may give us by filling in forms via our website www.felinefinefoundation.com or by corresponding with us via phone, email, social media, letter, invoice or claim form.

This includes information you provide when you register to access our services and may include your name and previous names, address, email address, phone number, date of birth, medical condition, health problems and financial information on a standing order forms, BACS consent form or cheque.

Information we collect about you - we will gather information about you in the course of providing a service to you. This may include information we collect regarding the help you have received, any current support you are receiving from us, previous donations and pets you have registered to come into our care.

Information we receive from other sources – If you donate via our website, we may collect personal information about you. We work closely with our trusted volunteers and by way of their update we may receive information as to how our support has provided you with assistance, or if you require additional help or advice.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact Data] by filling in forms or by corresponding with us by post, phone, email or otherwise.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

FFF needs a lawful basis to collect and use your personal data. The law allows for six legitimate ways to process people’s personal data. Only some of these are relevant to charities for the types of purposes listed above.

Information is processed on the basis of a person’s consent
Information is processed on the basis of fulfilling a contractual relationship
Information is processed on the basis of a legal obligation
Information is processed on the basis of vital interests (protecting life)
Information is processed on the basis of performing a public task
Information is processed on the basis of the ‘legitimate interests’ of the FFF

In extreme situations, we may share your personal details with the emergency services if our Trustees believe it is in yours or your cat’s ‘vital interests’ to do so. For example, this would apply when someone is taken ill on our premises. We may also share your personal information where we are compelled by law to do so.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Who else has access to the information you provide us?

We will never sell your personal data nor share your personal data with any third parties without your prior consent (which you are free to withhold) except:

Where we are required to by law
When we have first asked, and been given, your permission to do so

If you choose to interact with one of our pages on a social network, such as Facebook or Twitter, that interaction may result in personal data being shared with us by the social network operating under its own legal contract with yourself.

Our website and newsletters may contain links to other websites (for example, promoters’ or artists’ sites, social media). You should review the Privacy Policy of other sites before following these links.

Do we process sensitive personal information?

Under the General Data Protection Regulation (GDPR) law, certain categories of personal information are recognised as ‘sensitive personal data’, including health information, race, religious beliefs, and political opinions. We do not collect or process sensitive personal data unless it is absolutely necessary, for example asking for health information if it is related to an injury incurred on our premises, or ensuring you are able to volunteer with us. We will also discuss your lifestyle and carry out a home check in order to match you with an animal for fostering.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Exercising your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights:

The right of access to your personal data.
The right to request rectification or deletion of your personal data.
The right to object to the processing of your personal data.
The right to request a copy of the information you provide us in machine-readable format.
The right to withdraw your consent to any processing that is solely reliant upon your consent.
Should you wish to exercise any of your rights, you should contact the Data Protection Officer.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data: Exercising Your Rights above for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These are set out in the Glossary below.

If you wish to exercise any of your legal rights set out, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You have a right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.